[Updated] Planned ResNet Upgrades 8/8 and 8/10

  • [Completed] On 8/8/2013 there will be a planned network outage for the ResNet network from 5:30am to 6:30am in order to complete some necessary upgrades.
  • [Completed] On 8/10/2013 there will be planned maintenance being performed on all campus wireless networks including: UCSD-PROTECTED, UCSD-GUEST, eduroam, SDSC and RESNET-WLANs, that will result in intermittent wireless outages. The maintenance is planned to start at 8:00am and finish at 4:00pm.

If you are still experiencing connectivity issues after the upgrade windows please contact the ACMS Help Desk either by phone at (858) 534-2267 or by email at acms-help@ucsd.edu

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ResNet Registration – Bad Hostname Error

There is currently an issue affecting network devices that have not been registered with ResNet. When you attempt to register your device, your internet browser will be unable to redirect itself to the ResNet registration page. You will see an error stating, “Bad Hostname” or “Bad Request (Invalid Hostname).”

We are working to resolve the issue so you can self-register your network device.

Until this issue is resolved, if you are able to browse the internet, please go to http://resnet.ucsd.edu and click on “Register Connection”. If this does not work for you, or you are using a device that does not have a browser,  please email us so that we may manually register your connection.

Please email us at resnet@ucsd.edu using your UCSD email address with the following information:

  1. Location of dorm
  2. Network device (e.g., XBox*, Wii**, DS**, Mac, PC, eBook reader, etc.)
  3. WAN MAC Address (xxxx.xxxx.xxxx)
  4. IP Address of device (a correct temporary IP address given by ResNet should be 172.17.xxx.xxx)
  5. Phone Number

We sincerely apologize for this inconvenience, and we hope to resolve this issue as soon as possible. We will be working over the weekend, so your device should be registered within 24 hours from the time you email us.

[Resolved] Network Connectivity Issues

Updated 4/17/12 at 7:35am

The issues affecting the campus wireless have been resolved. If you are having trouble connecting to the network, please contact our Help Desk at 858-534-2267 or drop by our office at AP&M in Muir College. We’re on the first floor and will be open from 8am to 4:30pm.

We are currently experiencing a networking connectivity issue across all of campus in which some users are able to connect to the network (on the campus network, ie UCSD-PROTECTED and UCSD-GUEST as well as the ResNet networks) while others are not. This affects both wired and wireless connections. We are currently looking into the issue.

For the most up-to-date status report, please visit http://status.ucsd.edu from a working computer.

Network Security Script Error

Around 10am today, due to an error in an automated script, about 50 ResNet computers were blocked for being identified as having malware. This script has been disabled and we are working to manually unblock the computers that were falsely flagged for having malware.

We really do apologize for any inconvenience this caused, but unabashedly blame it on it being Friday the 13th…!

Re-Register for Spring!

It’s that time again! To maintain your ResNet connections, please register your computer(s) by visiting the ResNet website (resnet.ucsd.edu), and clicking on the Register Connection icon on the top menu.

Those who have registered between Sunday, March 20th, 2011 and Monday, April 4th, 2011, will experience no loss of connection to the Internet. We will be clearing out the old registration logs on Tuesday, April 5th, 2011, at noon.

If you have not registered since March 20th, 2011, please re-register before noon, Tuesday, April 5th, 2011 to avoid an interruption to your connection to the Internet.

If you forget to register by noon on Tuesday, April 5th, 2011, just go to the ResNet website and register to get your connection back.

You need to register from your on-campus residence. You will need to register both your wired AND wireless connections separately. Make sure you are connected to a ResNet access point, and not a “UCSD” access point when you are registering your wireless connection. The registration process will include a security scan of your computer to verify that it is protected from the most common Internet viruses.

** Any devices that we helped you register (game systems, routers, et) after July 1st of 2010, or that have been active in the last 60 days do NOT need to be re-registered. **

For any questions or concerns, please contact ResNet. Have a great Spring Quarter!