The planned upgrade has been completed and all connectivity should be restored at this time. If you are still having connectivity issues, please contact us at 858-534-2267.
Software upgrades are being performed today on hardware for the Muir residence halls as well as ERC. As a result, all Internet connectivity will be down from 1:00 PM to 2:00PM for all of Muir and from 2:00 PM to 3:00 PM for all of ERC. We apologize for the inconvenience.
Our help desk will be open during the Spring Break holiday at the following hours:
Mon-Thur : 8am to 4:30pm
Friday : CLOSED (Cesar Chavez Holiday)
We will also have phone support hours during the weekend:
Saturday (3/23) : 12pm to 3pm
Sunday (3/24) : CLOSED
Saturday (3/30) : CLOSED
Sunday (3/31) : 4pm to 7pm
ERC’s Africa Hall is back online. We apologize for any inconvenience this outage caused and will be monitoring the situation for the next few hours to ensure the network stays up.
2013/03/18 16:21 – We have received reports that ERC’s Africa Hall has been experiencing intermittent connection issues all day and is currently down. We are currently troubleshooting with the appropriate departments and hope to have the connection back online as soon as possible. Thank you for your patience.
The issues affecting the wired and wireless network in ERC Africa are due to unstable networking equipment. While the network was unavailable in the building last night, the connection restored on its own and was briefly down again around 9:30am today. To fully resolve this issue, we will be replacing some of the networking equipment. However, since we arrived on-site with the network connection working, and because it is finals week, we decided to hold off on replacing the equipment until after finals week to avoid further interruption of your network connectivity. Minor networking equipment adjustments were made to temporarily resolve the issue.
At approximately 9pm last night, we received reports of wireless and wired internet connections not functioning in ERC Africa Hall. We have escalated the issue to the department responsible for the hardware equipment and are working to resolve the issue. Knowing that it is finals week, we sincerely apologize for the inconvenience this is causing. We’ll keep you updated on any progress.
The ACMS Help Desk has received reports of spam being sent out to UCSD email addresses in an attempt to deceive account holders to supply their login credentials. We will never ask for a password via email, and in general, you should never send sensitive information in an email.
If you have mistakenly responded to an email that requested your log in information, please change your password immediately using the global password change tool:
Some of these emails may come from a UCSD email address if the account has been hacked and compromised. Attached below is an example of a phishing email that came from a UCSD email address:
Subject: “UC Update”
From: UC San Diego Dear Email Service User
This message is from the Database Information Technology service messaging center of University of California, San Diego, to all our e-mail account users. All Email server systems will undergo regularly scheduled maintenance. Access to your mailbox via our E-mail Portal will be unavailable for some period of time during this maintenance period.
We shall be carrying out service maintenance on our database and e-mail account center for better on-line services. We are deleting all unused-email accounts to create more space for new accounts.
In order to ensure you do not experience service interruptions/possible deactivation, please you must reply to this email immediately confirming your https://acs-webmail.ucsd.edu/squirrelmail/src/login.php email account details below for confirmation/identification.