RESOLVED – Time Warner found the issue and resolved the problem. Please call the ACMS Help Desk at 858-534-2267 if you are still having symptoms of bad or no picture for HBO channels.
There is currently a problem preventing customers in Marshall and Muir Tioga from watching some HBO channels. Symptoms may include pixelated videos, no picture, audio only, etc. The problem has been reported to Time Warner, and is being investigated. Thank you for your patience and we apologize for any inconvenience.