[RESOLVED] Network Upgrades for Marshall


Connectivity issues for Marshall cable modems have been resolved. Use of vpn.ucsd.edu is no longer necessary. If you are still experiencing problems connecting to websites, please try power-cycling the modem by unplugging the power cord for the modem for 10 seconds, plugging it back in, and waiting 20 minutes. If that still does not work, please call the ACMS Help Desk at 858-534-2267.


Currently, we are still trying to determine the issue. A temporary solution for the issue is to log into vpn.ucsd.edu (please use EasyConnect). This will allow for access to all internet websites instead of only being able to access UCSD and Google domains. We apologize again for the inconvenience and are working towards resolving the problem. Thank you for your patience.


A little over a week ago, Friday, August 20th, we began a necessary process to migrate cable service from campus to Time Warner. Though it was a fairly complex transfer, it was the understanding of the various groups involved (Time Warner, Housing and Dining, ACT and ResNet) that it would take no longer than 3-4 days, and should have been completed sometime Monday or Tuesday.

The first part of the transfer, primarily physical changes, went as expected, and took until Monday. The second part of this transfer, involving re-writing networking code that would enable communication between the new equipment and the old equipment, as well as providing access to the network turned out to be far more challenging that we expected, and what we thought would be finished by Monday or Tuesday has taken us up until now. Please understand that the programmers and network engineers working on this have been working long days in to the early parts of the morning trying to resolve this issue – it is their only priority.

We hope to have this resolved before the weekend. We apologize for the inconvenience this has caused and thank you for your patience.