The ACS Help Desk will be closed on Monday 21 in observance of Martin Luther King Holiday. Regular support hours will resume on Tuesday, January 22nd at 8am. To report any network outages, please call 858-534-3227 and leave a message.
To avoid any interruption to your ResNet connection, make sure that you have re-registered since Monday, December 17, 2007. If you recently lost your connection to the Internet, please re-register your connection by clicking “Register Connection” above. Those who have registered between Monday, December 17, 2007 and Sunday, January 13th, 2008, will experience no loss of connection to the Internet.
You need to register from your on-campus residence. You will need to register BOTH your wired AND wireless connections separately. The registration process will include a security scan of your computer to make sure that it is protected from the most common Internet viruses.
Network devices that we have helped you register (access points, game consoles, etc) do NOT need to be re-registered until July.
For any questions or concerns, please contact ResNet.
The issue concerning the cable modem network has been resolved. If you are still experiencing problems, please try powercycling the modem by unplugging the power cord to the cable modem for five minutes. After the five minutes are over, plug the power cord back into the cable modem. The internet should be working within the next 15 minutes. If you have already done this, please call us at 858-534-3227.
We are experiencing issues with our cable modem network. If you connect to a black cable modem box in your room, you may be affected and cannot get online. We are working to resolve the issue and we apologize for any inconvenience this may have caused.