Wireless Upgrade 3/15/2015

There will be a wireless code upgrade happening this Sunday 3/15 on the main campus wireless network from 12:00pm to 8:00pm. During this time UCSD-Protected, UCSD-GUEST, UCSD-SCRM, Eduroam, and SDSC networks will experience intermittent outages.

The ResNet network is NOT part of the upgrade and should not be experiencing any outages. If you experience internet connectivity issues on the ResNet network during or after this upgrade, please contact the ACMS Help Desk.

[RESOLVED] Network Outage

Early this morning, we became aware of a campus wide outage affecting ResNet, UCSD-PROTECTED as well as other on and off campus network resources. Our technicians were able to identify the source of the outage as a problem with the network backbone that provides connectivity to UCSD. The problem was resolved around 2:15am.

We apologize for the inconvenience, if you are still experiencing connectivity issues please call, email, or stop by the Help Desk for assistance.

Form 1098-T Email Notice

The 2014 University of California Form 1098-T Tuition Statements will be made available for download from Tax Credit Reporting Service (TCRS) between January 15 and 31, 2015.

An email notice will be sent to every individual who has taken a class at UC San Diego in 2014 and will have the following:

  • Sender will be TCRS, tcrs@xerox.com
  • Subject will be “Your 1098-T Tuition Statement for Education Tax Credits”
  • It will arrive between January 15 and 31

This is a legitimate email that can be opened with confidence. Ensure delivery by making sure your spam filter is set to allow emails from tcrs@xerox.com.

If you have taken classes in the 2014 calendar year and have not received an email by January 31, or you would like more information about the 1098-T form and education tax credits, visit UC San Diego Education Tax Credits and Forms.

Holiday Hours 2014-2015

The ACMS Help Desk will follow an altered schedule for the winter break.

  • Saturday, 12/20: Phone support only from 12:00PM – 3:00PM
  • Sunday, 12/21: Closed
  • Monday, 12/22 – Tuesday, 12/23: Regular support from 8:00AM – 4:30PM (no extended phone support)
  • Wednesday, 12/24/14 – Saturday, 01/03/15: Closed
  • Sunday, 01/04: Phone support only from 4:00PM – 7:00PM
  • Monday 01/05: Regular hours resume

In the event of a network outage or time-sensitive problem, call the Help Desk at 858-534-2267 and leave a message. Please report the number of people affected by the problem, if possible. ResNet Technicians will address urgent issues as soon as possible.

Everyone at the Help Desk and Academic Computing & Media Services wishes you a very wonderful and relaxing campus closure. We look forward to seeing you again in January for the beginning of Winter Quarter and another great year at UC San Diego!

National Cybersecurity Awareness Month

October is National Cybersecurity Awareness Month! Check out SANS Securing the Human‘s top five steps to staying secure:

  1. You
    The most important part to staying secure is you. Cyber attackers have learned that the easiest way to get something is to simply ask for it. As a result, common sense is your best defense. If an email, message or phone call seems odd, suspicious or too good to be true, it may be.
  2. Updating
    Ensure your computer, mobile device and apps are updated and always running the latest version of their software. Whenever possible, enable automatic updating.
  3. Encryption
    Use encryption whenever possible. Use Full Disk Encryption (FDE) for laptops or computers, which will automatically encrypt everything on your hard drive. When browsing online, make sure the address of the website you’re visiting starts with “https:” and has an image of a closed padlock.
  4. Backups
    Make sure you do regular backups of any important information. Often, the only way you can recover from a computer or a device that has been hacked, lost or stolen is to recover from your backups.
  5. Passwords
    Passwords are the keys to your kingdom, guard them well.

    • Always use long, strong passwords; the more characters you have, the better. Even better, use two-step verification whenever it is possible.
    • Use a unique password for every device and account. Can’t remember all your passwords? Use a password manager for securely storing and retrieving your passwords.
    • Never share your passwords with anyone, including your coworkers or your supervisor.

Read more about security on SANS’s October issue of the OUCH! Newsletter.

Survey Winners for Summer 2014

Four customer feedback surveys from Summer 2014 have been randomly selected for one of four UCSD Bookstore gift cards. Congratulations to the following:

Joseph S.
Michael D.
Kimberley N.
Maya D.

Winners have been notified through their UCSD email account.
Thank you so much to everyone who provided us with feedback to help us improve our services!

ResNet Backbone Upgrade: Planned Outage on 9/11/14

ResNet is getting an upgrade!

On Thursday, September 11th, from 6:00 AM – 5:00 PM, ResNet will be receiving a major upgrade to its core equipment. This will upgrade will impact service in the following areas:

  • All Undergraduate Residential Colleges
  • Warren & Coast Graduate Housing
  • Business Offices in Residential Locations (e.g. Village West Building 2 Offices / Warren ResLife Offices, etc.)

All wired and wireless data connectivity will be disconnected for periods of time during the day. This page will be updated with any updates regarding the upgrade.

ACMS Help Desk Support Hours

During the period between Summer Session II and Fall Quarter, our hours have changed!

Front Desk – In Person Support at Applied Physics & Mathematics 1313

  • Monday – Friday: 8 AM – 4:30 PM

Phone Support – Call us at (858) 534-2267

  • Monday – Friday: 8 AM – 4:30 PM
  • Saturday – Sunday: 12 PM – 3: PM