ResNet Backbone Upgrade: Planned Outage on 9/11/14

ResNet is getting an upgrade!

On Thursday, September 11th, from 6:00 AM – 5:00 PM, ResNet will be receiving a major upgrade to its core equipment. This will upgrade will impact service in the following areas:

  • All Undergraduate Residential Colleges
  • Warren & Coast Graduate Housing
  • Business Offices in Residential Locations (e.g. Village West Building 2 Offices / Warren ResLife Offices, etc.)

All wired and wireless data connectivity will be disconnected for periods of time during the day. This page will be updated with any updates regarding the upgrade.

ACMS Help Desk Support Hours

During the period between Summer Session II and Fall Quarter, our hours have changed!

Front Desk – In Person Support at Applied Physics & Mathematics 1313

  • Monday – Friday: 8 AM – 4:30 PM

Phone Support – Call us at (858) 534-2267

  • Monday – Friday: 8 AM – 4:30 PM
  • Saturday – Sunday: 12 PM – 3: PM

[Outage] Sixth Building 1600

Good morning!

We have received reports that the equipment servicing internet connections in Sixth Building 1600 is currently down. Technicians have been dispatched to work on the problem and bring the equipment back online.

This post will be updated as we receive more information, or when the issue has been resolved.

We apologize for any inconvenience, and thank you for your patience.

Become a Help Desk/ResNet Technician!

Looking for a job next year? Do you like helping people or enjoy troubleshooting computer problems? If this sounds like you, consider applying to be an ACMS Help Desk/ResNet technician!

The ACMS Help Desk/ResNet is hiring new technicians for the 2014-2015 academic year. We are looking for UC San Diego students who want to use their customer service skills to help other students, faculty, and staff with computer and/or networking issues. If this applies to you, fill out our online application today!

Worried that you might not know enough about computers and networks to apply? Some of the ACMS Help Desk/ResNet’s best technicians started with little technical knowledge but great customer service skills and were able to learn technical skills on the job. Our current technicians come from a variety of majors and backgrounds.

If you’re curious about what it’s like to work for ResNet, listen to some of our current technicians talk about their experience firsthand:

Many former ACMS Help Desk/ResNet technicians got jobs almost immediately after graduation thanks to their training and experience, and not just with technology companies! Some of them are now working with well-known companies like Titleist and FICO. Others were accepted to great graduate schools, including law school and pharmacy school. Read about some of our former technicians and what they’re doing now!

So what are you waiting for? Apply today!

Survey Winners for Winter 2014

Four customer feedback surveys from Winter 2014 have been randomly selected for one of four UCSD Bookstore gift cards. Congratulations to the following:
Wenjia O.
Emily C.
Amy P.
Dimitrie L.
Winners have been notified through their UCSD email account.
Thank you so much to everyone who provided us with feedback to help us improve our services!

Upcoming Datacenter Maintenence

A set of network upgrades/architecture changes in the ADCOM Datacenter has been scheduled from midnight on Sunday April 13th (Saturday night/Sunday morning) into 9am on Sunday April 13th. During this time, the networking in the TPCS ACT Datacenter along with ACT applications and services reliant on that Datacenter will be intermittent and down.

Services that will be affected by this maintenance include but are not limited to:

  • ACT-hosted Financial Applications
  • ACT-hosted Student Applications
  • All apps which use SSO/shibboleth for authentication, even if they only use AD as an authenticator. (This includes departmental apps not located in ACT Datacenters since the SSO interface requires systems which only live in ADCom.)
  • ACT managed ER systems (millennium/fiscal2xxx/etc.)
  • password.ucsd.edu
  • adtools.ucsd.edu
  • WINS
  • Campus WSUS server
  • ACT vCenter server. (ESXi hosts will continue to run, but vCenter will NOT be accessible.)
  • Data Warehouse
  • ldap.ucsd.edu (ldap.AD.ucsd.edu will be up)
  • UCSD spam quarantine web interface
  • Hostmaint
  • arpq
  • some mailing lists may experience delayed delivery
  • status.ucsd.edu

If you have any questions regarding the planned maintenece please contact the ACMS Help Desk at (858) 534-2267.

President’s Day Help Desk Closure

In observance of President’s Day, the ACMS Help Desk will be closed on Monday, February 17th. We will resume normal business hours on Tuesday, February 18th at 8 AM.

In the event of a network outage for residential students, please call the ACMS Help Desk’s main number at 858-534-2267 and leave a message. ResNet technicians will address the outage as soon as possible.